Are you travelling during the holidays this year? You won’t be alone. In the United States, the busy Thanksgiving holiday travel period alone will see more than 27 million people take to the skies. The result for the busy corporate executive traveler will be much more crowded airports, longer lines, and a higher potential for postponed/cancelled flights. And while all of that is a hassle, it also creates safety and security risks. Colby Martin, Intelligence Director | CANAM & EMEA | Global Risk Group, and Carlos Portillo, Intelligence Director l LATAM, explain that those risks as a result of decreased situational awareness.
THE HOLIDAYS SHOULD NOT CHANGE SITUATIONAL AWARENESS
“We counsel executives that now is not the time to let your guard down just because you are travelling for personal reasons, not business, ” Martin says. “The same risks exist 365 days a year, so you have to stay aware that they could impact you and your travelling companions.”
Situational awareness has many parts, many of which change when the situation does. But in general, it means knowing what you are getting yourself into and being prepared if an incident were to occur. “Many executives will travel during the holidays to destinations they don’t usually visit for business, ” says Portillo. “It’s important that they have the same precautionary outlook on their safety and take the steps to prepare themselves, and their families, for the risks that are involved.”
“We say take the ‘holiday’ out of ‘holiday travel’ because it’s still the same situation that needs to be comprehensively looked at, ” Martin says. “If you travel on business, you should have the same safety protocols in place that protect you, and now your family, that you would have otherwise.”
Accordingly, our three big executive travel safety tips are:
- Be informed
- Be prepared
- Remain calm
Let’s take a look at each tip.
SAFETY TIP #1: BE INFORMED ABOUT HOLIDAY TRAVEL DESTINATIONS
Many executives travel to the same destinations regularly, whether to meet with clients, check on operations or attend industry functions. They get accustomed to the airports of New York, Shanghai, London and Dubai. But the holidays will see them travel on vacation to destinations like Orlando, Cancun, or Kansas City. Even though the risk of kidnapping or other serious crimes may be less in family-friendly locations, there are still risks. Executives need to familiarize themselves with them so no surprises arise.
“Executives live busy, dynamic lives with a lot of distractions, ” Portillo says. “They may not think to research a holiday destination the same way they would for a business trip. For example, they may not know that there is a labor dispute at their destination airport or a protest planned or an unusually high level of crime there lately. They need to know this so that they aren’t targeted and can plan the necessary steps should something go wrong.”
Hotel choices, car rental companies, ground transportation routes, dining options…all of them should be well researched prior to travel just like an executive would, or should, for a business trip. “Intelligence is information that is timely and relevant so, it should be available to the executive even during holiday travel, ” says Martin.
SAFETY TIP #2: BE PREPARED WITH SECURITY PROTOCOLS
Executive protection involves a number of security protocols that are developed prior to the trip that take the guess work out of what to do in an emergency. Those protocols should remain in place and at the ready when corporate executives travel during the holidays.
“For the executive, the stakes are even higher because they are travelling with a spouse and maybe children, too, ” says Martin. “This is a good time to check that the protocols are in place and those responsible for actions related to them are reminded of them.”
An example is if an executive’s cell phone is stolen when travelling. Contacts, emails, and other key information are now out of the control of the executive, which could potentially put the company and its employees at risk.
“We recommend that a ‘burner phone, ’ a temporary phone loaded with 50-100 minutes, be with the executive at all times so that if this happens, he can call the IT department to have the real phone deactivated. We want it to be a useless paperweight within minutes or even seconds of it being taken.”
That is just one part of the protocol for this particular incident but the point is that all of the protocols should be up to date, tested and ready so that they can be implemented when needed, no matter the reason for the trip.
SAFETY TIP #3: BE CALM NO MATTER THE SITUATION
We’ve all experienced long lines at airports. Lost luggage. Cancelled flights. These situations can cause stress for anyone. Picture an executive, travelling with family all day, having to rebook a flight while the kids and spouse are tired, cranky and impatient. The executive may be hyper-focused on the ticket counter, possibly losing his cool a bit and raising his voice. A criminal nearby sees this attention-grabbing behavior. He waits until the executive walks away from the counter and purposely bumps into him, aggravating the executive even further. Words are exchanged but eventually the criminal backs off. Minutes later, the executive reaches for his phone or wallet. Gone. Taken by the criminal’s buddy who lifted it while the executive was focused on the argument.
“That happens often and it is a direct result of a major decrease in situational awareness, ” says Martin.
Perhaps there is nothing executives can do that is more important than to remain calm. And Portillo says a bit of planning can be a big aid in that. “We all know what the busiest travel days are so, avoid them. Travel a few days earlier when crowds are smaller and people are less rushed. Get to the airport several hours early so you can calmly proceed to your gate. You want to be the person sitting, enjoying a cup of coffee and reading the paper, not the person running to get to the gate. That way, you can remain present to the situation around you.”
Overall, holiday travel for executives does not present more safety risks than business travel. However, it does present more opportunities for those risks to turn into incidents because of the sheer number of people all travelling at the same time. Maintaining a keen sense of awareness, having a plan for when something goes wrong and remaining calm will help an executive enjoy a safe holiday season.