The Client Service Supervisor oversees the day-to-day operational functions of the Client Service team and their workflow/production activities. The Supervisor will work closely with all teams in Operations while supporting the Operations Manager. The position will manage client relationships including overall satisfaction, maintain Service Level Agreements (SLAs), and review reports for quality assurance compliance.
The Essential Functions Include:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Graduate. Post Graduate, preferred with two or more years of background screening along customer service experience.
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: