The GSAM technical team is responsible for providing the technical support to the GSAM team including any technical troubleshooting of equipment and software to ensure a successful execution in GSAMs core responsibilities. The GSAM Technical Support will also assist in responding to higher level/technical requests in person or via the GSAM email as assigned from the dispatcher and/or GSAM Manager.
The Essential Functions Include:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Associate degree or two years of work experience in a related field. Experience in IT support field or equivalent.
• Ability to identify key issues and escalate as needed with priority to many escalation points of contacts.• Ability to work in a team environment and able to complete tasks in a timely manner.• Ability to work with external teams in a professional and courteous manner.• Proficient knowledge of operating systems.• Strong verbal and written communication skills.• Proficient in problem solving, analysis and research skills.
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: