The Senior Systems Monitor is responsible for manning operational positions including but not limited to alarm response, fire system management, Field Officer dispatch, Communications Manager responsibilities, and customer service call intake within the client Security Fusion Center.The position monitors, processes, responds, and escalates signals received in the Virtual Security Operations Center (VSOC) Fusion Center from the client global locations. Responsibilities also include performing a full range of radio dispatch/telephone tasks and processing and prioritizing emergency and requests for assistance.
The Essential Functions Include:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Associate degree, Bachelor preferred, or two plus years of security, military, law enforcement, and/or emergency services experience. Two years of experience within a call center, control room, or dispatch center is also preferred.
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: