Security Agent (Part-time)
Chatham, ON, Canada

Essential Functions

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

1. Represent Pinkerton core values of integrity, vigilance, and excellence.
2. Control access to the client lobby through the admittance process;
   1. Screen visitors, vendors, and client employees in an efficient manner in order to expedite their admittance to the site or facility.
   2. Ensure every interaction (including first time visitors and returning long-term client employees) receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed.
   3. Enforce safety and security policies/procedures.
3. Respond to incidents of fire, medical emergency, bomb threat, activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions.
4. Deescalate tense situations through appropriate security measures and communication channel measures.
5. Provide patient watch services and assist with environmental care to specific residents.
6. Ensure safety directly relating to violent outbursts of assigned patient.
7. Maintain logs, prepare incident reports, and communicate accordingly to client management, life and safety personnel and/or public safety authorities, as required.
8. All other duties, as assigned.

Minimum Hiring Standards

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must have an Ontario Secondary School Honors Graduation Diploma.
• Must be willing to participate in the Company pre-employment screening process including a background investigation.
• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., email, cell phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in Canada.
• Must have the ability to speak, read, and write English.

Education/Experience

Diploma preferred with two or more years of health care-level security services experience.

Competencies

• Current Ontario Security Guard License.
• Health care-level security services experience.
• Smart Serve training, a plus.
• Effective communication skills including verbal, written, radio, cellphone, email, and text.
• Professional demeanor and appearance.
• Working knowledge of access control systems, CCTV, and alarm monitoring.
• Successful problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Serve as a positive team member.
• Able to manage and defuse difficult, stressful, and/or confrontational situations.
• Able to multi-task and effectively manage competing priorities.
• Use sound judgment and make appropriate decisions.
• Computer skills; Microsoft Office.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. Additional demands of the job include:

• Must undergo and meet company standards for background and reference checks.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Ability to handle multiple tasks concurrently.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Frequent sitting, standing and/or walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
• Close and distance vision and ability to adjust focus.
• Travel, as required.